- Guests are kindly requested to inform the hotel at least 7 days in advance of their estimated time of arrival. MANDATORY online register must be full completed four bussines days prior arrival -The property will then send you information regarding check-in and key collection. Staff members are available during the following times: 09:30 to 17:30 at the FINCA. -For emergencies outside of these times, guests can phone the number on the Booking Confirmation. Keys will be left in the apartment, which will be openly accessible from the terrace on the arrival day. - Please note that air conditioning is coin operated. - Please note that the pool is only heated from 1st November until 30th April incl. - Please note that the key lost or locking the key inside the house will carry a penalty of EUR 50. For this purpose you can find a safe box outside the house where the keys can be placed. - Please inform the accommodation of all your requests beforehand. If you inform about any request once onsite it will be possible with a surcharge of EUR 50.