Smartflats has no reception on-site. In order to check in, guests need to bring the access codes they receive from the accommodation by e-mail on the arrival date. Guests have access to the Smartflats Lounge at Rue du Marché au Charbon 9 - 1000 Brussels. Cleaning costs are included in the price of the stay. If the accommodation is left in an excessive state of dirtiness the property will charge an additional cleaning fee. In case of damage, an extra fee is charged. Hosting a party, smoking and/or bringing pets is not allowed, otherwise an extra fee is charged for compensation. The sofa bed is only prepared when the maximum capacity of the flat or maximum capacity minus 1 person is reached. In other cases, the sofa bed is upon request and when booking and at an extra cost of EUR 25 per stay. There is an elevator at the property and upper floors are also accessible by stairs.